Sims 4 sims are stuck, won't reset
Some background information first so you know what suggestions I've already tried.
I have ALREADY TRIED:
- Disabling my mods/custom content
- Clicking 'Repair' on the game from the Origins app
- Uninstalling and then re-installing the game
- Using the 'resetSim' cheat code in the in-game cheat code console
- Having the members of the sim household travel to another lot and then return
- Calling EA help by phone and requesting assistance
So, basically, my problem is that no matter what I do, my sims will constantly become stuck. Usually, I can play the game for about two minutes before they get stuck on a single action, and then they will continue doing that action to no end. No progress will be made on the action, time will continue to pass, and their needs will continue to decay.
When I use the resetSim cheat, they will stop performing the action, but they will refuse to start any new action or obey any command.
I have tried every method that has been suggested to me, and none work.
The problem started a few days after I installed The Sims 4 Parenthood. I don't know how to find out whether this has something to do with the problem. If it turns out that it does, I want to know how I can remove Parenthood and get a refund.