I successfully installed a bios driver and updated a few other drivers but to no avail.
In the reliability monitor, I noticed that there have been several reports of AWGameLibrary recently.UCSubAgent is stopping working, but I'm unsure if this relates to this issue.
From today, it showed that "The program TS4_x64.exe version 1.111.102.1030 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel."
Here's all the information for the Alienware problem if it is needed:
Source
AWGameLibrary.UCSubAgent
Summary
Stopped working
Date
1/11/2025 8:13 AM
Status
Report sent
Description
Faulting Application Path: C:\Program Files\Alienware\Alienware Command Center\Subsystems\GameLibrary\GameLibrary.SubAgent\AWGameLibrary.UCSubAgent.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: AWGameLibrary.UCSubAgent.exe
Application Version: 6.3.3.0
Application Timestamp: 63558578
Fault Module Name: coreclr.dll
Fault Module Version: 6.0.3324.36610
Fault Module Timestamp: 6696b71f
Exception Code: c00000fd
Exception Offset: 000000000002a227
OS Version: 10.0.26100.2.0.0.768.101
Locale ID: 1033
Additional Information 1: f39d
Additional Information 2: f39d9df8676da8e11d27a5bf9522109a
Additional Information 3: c4ff
Additional Information 4: c4ffcbcc311d4f3ba3baf90658e7302b
Extra information about the problem
Bucket ID: 47813d3be3bb9132c6e45436d54d8924 (1649535958008039716)
@Masterg10231234 For the Alienware Game Library issue, try killing the Alienware Command Center in the Task Manager before launching Sims 4. It will restart with Windows if not before; if it restarts right away, let me know.
For the Sims 4 issue, please look in the Security and Maintenance control panel for more information about the freeze. You can search for the name in Windows to open it.
Community Manager
