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Cheri9803's avatar
Cheri9803
5 years ago

Sims 4 Stuck on Finalizing

I've been having this issue ever since the patch that came with Dream Home Decorator. Whenever I open Origin, The Sims 4 keeps redownloading and getting stuck on "finalizing". I own all the DLC (min...
pc
EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
5 years ago

Hey @Cheri9803, can you ensure that you are running Origin as administrator and that your firewall and anti-virus are not blocking Origin and that you also have the ports for Origin open.

The ports to open are:

  • TCP: 80; 443; 9960-9969; 1024-1124; 3216; 18000; 18120; 18060; 27900; 28910; 29900
  • UDP: 1024-1124; 18000; 29900

You can also try turning off the routers firewall to see if it helps.

Darko

    • EA_Darko's avatar
      EA_Darko
      Icon for Community Manager rankCommunity Manager
      5 years ago

      Let me know how you get on @Cheri9803.


      Darko

      • Cheri9803's avatar
        Cheri9803
        5 years ago
        @EA_Darko I followed your advice and it fixed the finalizing issue but it's only downloading my Origin DLC. Also, when I try to download The Sims 4 Steam in my game library it's saying "Error Launching Game: The game The Sims 4 Digital Deluxe does not appear to be installed. Please install it or try relaunching the game."
        The thing is, it is installed.

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