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Cheri9803's avatar
Cheri9803
5 years ago

Sims 4 Stuck on Finalizing

I've been having this issue ever since the patch that came with Dream Home Decorator. Whenever I open Origin, The Sims 4 keeps redownloading and getting stuck on "finalizing". I own all the DLC (min...
pc
EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
5 years ago

Hey @Cheri9803, can you ensure that you are running Origin as administrator and that your firewall and anti-virus are not blocking Origin and that you also have the ports for Origin open.

The ports to open are:

  • TCP: 80; 443; 9960-9969; 1024-1124; 3216; 18000; 18120; 18060; 27900; 28910; 29900
  • UDP: 1024-1124; 18000; 29900

You can also try turning off the routers firewall to see if it helps.

Darko

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Let me know how you get on @Cheri9803.


    Darko

    • Cheri9803's avatar
      Cheri9803
      5 years ago
      @EA_Darko I followed your advice and it fixed the finalizing issue but it's only downloading my Origin DLC. Also, when I try to download The Sims 4 Steam in my game library it's saying "Error Launching Game: The game The Sims 4 Digital Deluxe does not appear to be installed. Please install it or try relaunching the game."
      The thing is, it is installed.
      • EA_Darko's avatar
        EA_Darko
        Icon for Community Manager rankCommunity Manager
        5 years ago

        Hey @Cheri9803 are you trying to launch the game from Origin or Steam?

        Can you ensure that you are running Steam, Origin and your game as administrator and that nothing is blocking any of them.


        Darko 

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