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Bloozal's avatar
Bloozal
7 years ago
Solved

Sims 4 suddenly lagging when it wasn't before

I've had the Sims 4 for a couple years now and have played over 1500 hours on it, and not once, since the day I bought it up to about a month or two ago did I ever have problems with how it was run o...
pc
  • kreatora's avatar
    kreatora
    7 years ago

    @Bloozal

    According to your dxdiag, your Intel graphics card is not working. A driver has reported a device failure. It seems that for now, this computer works thanks to the Microsoft Basic Display Driver. 
    Go to https://downloadcenter.intel.com/ and install a new driver for your card. 

    Hope it is only driver problem, not your card 

    After installing the new driver, do the dxdiag again to add here. Need to check if the installation was running correctly and the card is working again.
    I don't work for EA

Bloozal's avatar
Bloozal
7 years ago

I have tried the repair option and I have tried opening the game without any mods as said in the post above. 

kreatora's avatar
kreatora
Hero (Retired)
7 years ago

@Bloozal

According to your dxdiag, your Intel graphics card is not working. A driver has reported a device failure. It seems that for now, this computer works thanks to the Microsoft Basic Display Driver. 
Go to https://downloadcenter.intel.com/ and install a new driver for your card. 

Hope it is only driver problem, not your card 

After installing the new driver, do the dxdiag again to add here. Need to check if the installation was running correctly and the card is working again.
I don't work for EA

  • Bloozal's avatar
    Bloozal
    7 years ago

    It took me a couple tries to figure it out but it was definitely my graphics driver. I didn't even realize my computer had been sending me alerts about it until I knew where to look. I downloaded the graphics driver off of the manufacture website and my game is working way smoother now. I can actually play it! I'm so relieved, thank you so much.

    • kreatora's avatar
      kreatora
      Hero (Retired)
      7 years ago
      @Bloozal

      I'm very happy that it worked for you. Everything is fine now with your computer There are of course minor blunders of the Win10 system but I haven't seen dxdiag that would not show them. Win10 is still a long way from perfection.
      Enjoy your game.🙂

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