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0megaJ0ker's avatar
0megaJ0ker
New Rookie
6 years ago

Sims 4 Triggering BSoD and Stutters After Windows 10 August Update

I've been struggling to play the Sims 4 on my computer since August. The game work perfectly fine last year and this years summer without issue until Windows issued an update on August 2nd that cause...
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0megaJ0ker's avatar
0megaJ0ker
New Rookie
6 years ago

@puzzlezaddict 

I just recently uninstalled both graphics drivers and reinstalled them with GeForce Experience after reboot. The program installed the correct drivers. GTX 1080 Ti

holger1405's avatar
holger1405
Hero+
6 years ago

@0megaJ0ker 

But did you uninstalled them clean? (Meaning did you used a driver uninstall tool like DDU (Display Driver Uninstaller) that @kreatora linked.

Furthermore, why are you using a External USB Graphics adapter for your second Monitor on a 1080ti SLI system?

And did you disconnected that Monitor, and then restarted your system, as @puzzlezaddict  suggested?

  • 0megaJ0ker's avatar
    0megaJ0ker
    New Rookie
    6 years ago

    Sorry for the 2 month late reply, I've been really busy with work. To answer yes I did use DDU and reinstalled my Display Driver, I've stopped using the USB display adapter but the Sims 4 still triggers a BSoD during Shut Down even though it's not suppose to trigger it with my current hardware.

  • kreatora's avatar
    kreatora
    Hero (Retired)
    6 years ago
    @0megaJ0ker

    If you have it turn off Rivatuner Statistics Server and MSI Afterburner
  • 0megaJ0ker's avatar
    0megaJ0ker
    New Rookie
    6 years ago

    I never installed those two in my computer.

  • holger1405's avatar
    holger1405
    Hero+
    6 years ago

    @0megaJ0ker 

    • Look under "C:Windows\Minidumps"
    • There you should find "*.dmp" files with dates that match the BSOD crashes.
    • Zip the last two of them together and load them up at a free file hosting site. 
    • Post the download link here.

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