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SRP03's avatar
SRP03
8 years ago
Solved

Sims 4 ts4.exe error and/or activationui.exe (0xc0000142)

For the last 7 days Sims 4 has been failing to run on our Windows PC. After installing Cats & Dogs it worked for a day and then produces either ts4.exe won't start correctly or activationui.exe Appl...
pc
  • SRP03's avatar
    SRP03
    8 years ago

    Finally got Sims 4 running for my daughter again.

    Reinstalled Windows 10 etc... on top of everything else and no joy. However, when trying to install Sims 4 again after this, it came up with an installation error:

    The VC++ Runtime Redistributable package was not installed successfully. Setup cannot continue (536870913)

    Uninstalling and reinstalling all the VC++ files failed to achieve anything, but I found this post and followed the instructions.

    https://help.ea.com/en-gb/help/origin/origin/your-vc-runtime-package-has-not-installed-correctly-error-troubleshooting/

    It didn't work, but when I located the VC++ 2010 files in the Sims 4 installer folder and tried to run x86 from there, it said the file is corrupt, even after I then reinstalled VC++ again.

    So I manually replaced the 10.0.40219.1 VC++ files in that folder with the fresh 10.0.40219.325 files already downloaded and installed.

    Voila. It's finished installing and loaded.

SRP03's avatar
SRP03
8 years ago

Thanks.

Tried most of those steps already and running a full chkdsk /f /r /x the other day helped clean things up so SFC now scans without finding anything.  Didn't help Sims mind you.  

Had a look at a regedit suggestion the other day, but I'll check the one in the link, which may be different.

Also going to try reverting to the 17.1.1 AMD Crimson driver because the latest driver appears to have had some issues with the Windows 10 build you highlighted earlier.

SRP03's avatar
SRP03
8 years ago

Finally got Sims 4 running for my daughter again.

Reinstalled Windows 10 etc... on top of everything else and no joy. However, when trying to install Sims 4 again after this, it came up with an installation error:

The VC++ Runtime Redistributable package was not installed successfully. Setup cannot continue (536870913)

Uninstalling and reinstalling all the VC++ files failed to achieve anything, but I found this post and followed the instructions.

https://help.ea.com/en-gb/help/origin/origin/your-vc-runtime-package-has-not-installed-correctly-error-troubleshooting/

It didn't work, but when I located the VC++ 2010 files in the Sims 4 installer folder and tried to run x86 from there, it said the file is corrupt, even after I then reinstalled VC++ again.

So I manually replaced the 10.0.40219.1 VC++ files in that folder with the fresh 10.0.40219.325 files already downloaded and installed.

Voila. It's finished installing and loaded.

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