Sims 4 Unable to Connect Online
Hello! When I go on the gallery, instead of showing it like it usually does, it told me to connect to the internet. I tried, and it said it was unable to connect online. So I tried telling Origin to ...
Forum Discussion
@MahouSims It is possible the campus may only open certain ethernet ports in the internet. You need access to the router which you probably can't get. You need to go somewhere you know the status of the ISP. Go to a public place that has open wifi and see if it works. If you can get it to work off campus then the internet they are supplying is being blocked.
I can't just go out into public to hang out like that? It makes me too nervous. Is there anything else I can try, or am I just stuck waiting until I go home for break?
I think it's very interesting that you can connect & log in to the gallery online, but not through the game. Did you try marking anything to download? Just wondering what happens if you try to add something to your gallery from there. Make sure you're using an adult account - just in case this account was made as an underage account back in the day, and you haven't changed it since leaving home. Underage accounts cannot access the gallery.
Since you can't immediately test elsewhere, there are a few other things you can try. First, very important - If you have any mods or cc, completely move them all to your desktop or an external hard drive. Then copy your save folder to the desktop or external drive, as a backup. That way, if anything gets worse or lose something in-game, you have a way to get it back.
Once you've removed any mods and cc, and backed up your saves, here are a couple of thoughts on things to try:
- Clear the cache files (@crinrict has an easy to understand how-to here: https://sims4.crinrict.com/en/2014/09/delete-cache-files/)
- Repair the game after clearing the cache (I know you did it already, but try again)
- Set Origin and The Sims 4 shortcuts to "run as Administrator".
- Make sure Origin itself is online (Origin menu - Go online)
- If none of those works, you might want to contact the tech support / administrator of your school's wifi and ask if there are any blocks that would prevent you from accessing the gallery.
Please let us know the results - Happy Simming. 🤞
Same problem here. Is gallery down?
EA_AticDICE Team
I'm closing this thread to stop it being necroed.
If you have any issues with Sims 4 please make a new topic about the issues you are having and what kind of steps you have tried to solve it.
/Atic
Community Highlights
- EA_Cade11 months ago
Community Manager
