Sims 4 Unable to Go Online
Hi, I'm trying to get online in The Sims 4, but no matter what I try, I can't. Whenever I try to go online, it prompts me as to whether or not I want to connect, and if I say "go online," it tells ...
Forum Discussion
@billiegoats
Try to do the factory reset of the game. Your all old saves and library will be safe despite this process.
Step 1. Rename The Sims4 folder to "The Sims4 old"
Step 2. Fix the game in Origin
You have to wait until Origin will fix all packs, not only the base game.
Step 3. Turn on the game - a new game folder will be created and you will have two - one old, one new
Step.4. Check if you still have this problem with connecting to Gallery with the newly created game folder.
Step. 5 If all is working properly delete in the newly created game folder following folders - Tray and saves
Step 6. Go to "The Sims 4 old" folder and copy - your "saves " folder.
Step. 7 Paste this folder in a newly created game folder.
Step 8. Do the same with Tray folder
Step.9 If all is still OK - delete The Sims4 old folder. Now you will have only one game folder with new empty mods folder and the game - I hope - will be working properly.
I don't work for EA
Try to do the factory reset of the game. Your all old saves and library will be safe despite this process.
Step 1. Rename The Sims4 folder to "The Sims4 old"
Step 2. Fix the game in Origin
You have to wait until Origin will fix all packs, not only the base game.
Step 3. Turn on the game - a new game folder will be created and you will have two - one old, one new
Step.4. Check if you still have this problem with connecting to Gallery with the newly created game folder.
Step. 5 If all is working properly delete in the newly created game folder following folders - Tray and saves
Step 6. Go to "The Sims 4 old" folder and copy - your "saves " folder.
Step. 7 Paste this folder in a newly created game folder.
Step 8. Do the same with Tray folder
Step.9 If all is still OK - delete The Sims4 old folder. Now you will have only one game folder with new empty mods folder and the game - I hope - will be working properly.
I don't work for EA
I already tried a factory reset, but I had not fixed the game between renaming the old file and starting the game, so I attempted this. Unfortunately it did not fix the problem. Still, if I try to go online, the game tells me it was unable to connect to the internet. Is there anything else I could try?
@billiegoats Among the many interventions you listed, I didn't see any mention of clearing Origin's cache, or of uninstalling it completely. (This wouldn't affect your TS4 install, although of course you couldn't play until you reinstalled.) When uninstalling, make sure to either follow the instructions for "the hard way" or to use a cleaner app to remove all traces of Origin before you reinstall.
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/
It's also a good idea to disable Bitdefender while trying to get Origin running properly again, although of course you'll want to keep your internet activity to a minimum while it's off.
Thank you so much for your help, but unfortunately neither suggestion has worked. I tried both clearing Origin's cache and uninstalling/reinstalling Origin, but neither fixed the game.
The odd thing is that, when I attempt to access the Gallery from the main menu of the game, I can see things such as people's usernames, but all images are red X's and when I try to click on one I get "could not locate this item." I looked up this problem and it said it was likely my antivirus, but I've tried disabling Bitdefender (both antivirus and firewall) and it still does this. And like I said, when I try toggling the Online Access Features off and then back on, I get prompted to connect and then told the game was unable to connect to the Internet, despite Origin being connected. I really don't know what's wrong with it.
Perhaps some running program in the background interferes with the connection. Could you use the Task Manager to check it and close all unnecessary programs running in the background?
https://www.howtogeek.com/108742/how-to-use-the-new-task-manager-in-windows-8/
