Sims 4 Unable to Go Online
Hi, I'm trying to get online in The Sims 4, but no matter what I try, I can't. Whenever I try to go online, it prompts me as to whether or not I want to connect, and if I say "go online," it tells ...
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Thank you so much for your help, but unfortunately neither suggestion has worked. I tried both clearing Origin's cache and uninstalling/reinstalling Origin, but neither fixed the game.
The odd thing is that, when I attempt to access the Gallery from the main menu of the game, I can see things such as people's usernames, but all images are red X's and when I try to click on one I get "could not locate this item." I looked up this problem and it said it was likely my antivirus, but I've tried disabling Bitdefender (both antivirus and firewall) and it still does this. And like I said, when I try toggling the Online Access Features off and then back on, I get prompted to connect and then told the game was unable to connect to the Internet, despite Origin being connected. I really don't know what's wrong with it.
Perhaps some running program in the background interferes with the connection. Could you use the Task Manager to check it and close all unnecessary programs running in the background?
https://www.howtogeek.com/108742/how-to-use-the-new-task-manager-in-windows-8/
I don't think that's what's going on here, I've tried closing out some background processes and I get nothing. I've also now tried completely uninstalling and reinstalling the game, and that gives me nothing too.
Still, My Library works fine, but nothing in the Gallery loads. Just red Xs and the popup if I try to disconnect/reconnect to online services. All I can think of is that it's Bitdefender, but even if I completely disable Bitdefender it does this.
Okay, update: I tried connecting through my cell phone (started a mobile hotspot and used that instead of my wifi) and was able to connect to the Gallery. I think something must just be wrong with my connection. Which is annoying, because I am a college student using my university's wifi and so I can't exactly just go fix my router. Guess I'll just have to deal with this. Thank you to everyone for trying to help, though!
