@kelpiimilo As a test, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.) Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.
If you see the same freezes, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
I tried moving the folder to the desktop screen and then opening up the game again, still the same issue at hand. So attached to this response is the dxdiag.exe file you had mentioned. Let me know if you need anything else, and I of course appreciate the help!!!
@kelpiimilo Your dxdiag shows some generic Windows update errors and a crash of the graphics driver, which is quite old. The place to start is with a couple of basic checks of your Windows system files:
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
Afterwards, please download the newest (Windows 10 64-bit) driver for your AMD graphics card:
https://www.amd.com/en/support/professional-graphics/firepro/firepro-wx100-series/firepro-w2100
Run the installer as an admin: right-click the download and select "Run as administrator." Restart your computer after installing and before trying to play.
Hello, thank you again for your response and help!
I ran into an error in Windows Powershell after pasting the text you had provided:
Error: 740
Elevated permissions are required to run DISM.
Use an elevated command prompt to complete these tasks.
