Forum Discussion

eg15's avatar
eg15
8 years ago
Solved

sims 4 unrecognized video card

I just bought my new gaming desktop with the AMD Radeon R7 240 series graphics card and when I first played the Sims 4, it should that the graphics card is not recognized.  I have been able to play i...
pc
  • eg15's avatar
    eg15
    8 years ago

    I ended up flushing the dns cache, clearing the origin cache, and reseting the internet explorer settings.  The game has been working for at least 50 minutes without any issues.

Anonymous's avatar
Anonymous
8 years ago

hi 

i had same issue except game wouldn't load at all

i went through every possible fix with EA

from disabling origin in game

updating game/gfx drivers

to reinstalling game

what fixed it for me was i went into my GeForce experience (graphics card settings)

and set game to run windowed borderless

came on first time and worked perfectly

hope this helps

eg15's avatar
eg15
8 years ago
@idclaimed I have an AMD card, so I don't have any GeForce programs.
  • eg15's avatar
    eg15
    8 years ago

    I ended up flushing the dns cache, clearing the origin cache, and reseting the internet explorer settings.  The game has been working for at least 50 minutes without any issues.

  • CMeki's avatar
    CMeki
    Hero (Retired)
    8 years ago

    @eg15

    That's great, thanks for reporting what worked for you! 🙂

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,108 PostsLatest Activity: 2 hours ago