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@BonitaPlayer41 Please run a dxdiag and attach it to a reply here:
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Here you go!
- puzzlezaddict7 months agoHero+
@BonitaPlayer41 This is probably not related to Sims 4, but a component of your Adobe software is crashing, a lot, according to your dxdiag. So please make sure no Adobe services are running before trying to play—check the Task Manager's background processes list as well. You may need to force an update of the software or even uninstall and reinstall it to clear up the crashing, but I wouldn't know how to help further with that.
For the Sims 4 error, I don't see any obvious cause. Just as an experiment, please force your laptop to use the Nvidia graphics card, then the Intel iGPU, and see which one gives you this error. (The game should be using the Nvidia card by default, but it's best to make sure.) Right-click the desktop and select the Nvidia Control Panel, select Manage 3D settings > Global settings, and choose one GPU and then the other. You'll want to go back to auto-select when you're done, but it's fine to test like this for a little while.
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