Forum Discussion

UltimoMocha's avatar
4 years ago
Solved

Sims 4: white screen start up crash

I have been having trouble with the sims 4 starting today as I launched origin to play the game and hit play but the game goes to a white screen then shows  "The Sims 4 has stopped responding"  I...
  • puzzlezaddict's avatar
    puzzlezaddict
    4 years ago

    @UltimoMocha  Are you still using a clean Sims 4 folder, as in, you renamed the old one and haven't added any content to the new one?  If not, please try that again, and continue to use a clean folder while troubleshooting.

    Try disabling Origin in-game: hover over your username, select Application Settings, then the Origin in-game header, and disable the option at the top.

    If that doesn't help, try forcing the game to launch in windowed mode: open your Origin game library, right-click on the Sims 4 icon, select Game Properties > Advanced Launch Options, enter -w in the command line box, and save.