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SueStorck's avatar
SueStorck
Seasoned Newcomer
2 years ago

sims 4 will not install

I'm having the following issues.

1. I have a disk copy of the game. Thing is, the email account I had with Sims. It no longer exists. The company that I used to have the email with stopped the free email services over two years ago.

When I try to use the code inside the case for the game. It says that it has already been redeemed. Does this mean I have to buy a brand new copy since it is apparent that the code for the disk is useless? 

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