Sims 4 won't download on EA app

@andy40953  Let's start with a dxdiag.  Hit Windows key-R, enter "dxdiag" without quotes in the run box in the lower-left corner of the screen, and wait for the scan to finish.  Click "Save all information," save the file to your desktop, and attach it to a reply in this thread.  Make sure to click Reply, not Quick Reply, so you have the option to attach files.

For the drives, please just let me know the file path where you're trying to install Sims 4.  When you click the Install button, you should get a pop-up that lets you choose the language and the location of the install, for example the default is C:\Program Files\Games.  C is the drive letter; each drive your computer recognizes has its own.  If there's only one drive, my question about which drive you'd be using is irrelevant, but it does matter if you're installing on an external drive or USB stick or SD card.  It might matter if you're installing on a secondary internal drive too, even though it shouldn't.