Sims 4 won't launch : TRIED EVERYTHING
My limits are being reached, and after talking to 14 different EA advisors and reaching zero solution, this is my last turn of events. I'm losing hope, especially since I can't find anything similar to mine online, and if it is it was fixed in a way that didn't fix this issue.
Sims 4, when clicking play, will minimize origin, before reopening. Sims 4 does not launch at all, there is no error messages or anything shown in task manager. The only reason I know I've clicked the button to start is because the app minimizes, and origin updates the 'last played' title. I have no CC or mods, and this EXACT thing happens on the family computer, which used to successfully run sims. Interestingly, when opened in offline mode, it would display a small message saying "missing display name" however now says "sign in with your EA account to activate The Sims 4"' - these only happened when running in offline mode.
Before suggesting, PLEASE READ THE FOLLOWING! I have tried every one of the following troubleshoot methods, which includes everything suggested by the "advisors" - please also keep in mind that I have the same issues across multiple devices. All of these actions have been done multiple times, in multiple different ways
- Restarted device
- Deleted Origin and reinstalled origin
- Deleted Sims and reinstalled sims
- Safe Boot
- Clean Boot
- Updated all drivers, software, and general updates
- 'Repaired' the game
- Had advisors remove and add the game to my account
- Cleared Cache
- Opened game in a variety of different ways
- Disabled firewall
I'm hoping I can have some help since I spent so much money on this game... the advisors have sent me on wild goose chases, and I've almost broken down crying. If absolutely anyone can help me, I'd be forever grateful