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emma_g345's avatar
emma_g345
2 years ago

Sims 4 won't launch in the EA app 20/01/2024

Hi guys!  I've got a real issue on my hands. I have had an account registered with the EA app for Sims 4 for years, and I've been playing the Sims games since the first one came out in 2000! So I am...
pc
puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

@emma_g345  Among the many things you tried, did you ever move the entire Sims 4 user folder to the desktop?  Moving the Mods folder inside was a good idea, but it's possible for the folder to contain other corrupt files as well.

If this doesn't or didn't help, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

And let me know what antivirus you use.  I've seen two reports recently that Surfshark is causing problems with Sims 4, but a few others block the game from time to time as well.

  • rachelesther150's avatar
    rachelesther150
    2 years ago

    I'm sorry but I have the same problem and move the desktop does'nt work at all.

    • rachelesther150's avatar
      rachelesther150
      2 years ago

      Open game in : C:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin_LE

      Problem solved for me

      • emma_g345's avatar
        emma_g345
        2 years ago
        @rachelesther1506 I'm afraid this doesn't work for me as I don't seem to have the 'Origin Games' file that you refer to. I'm glad you were able to solve this, though! Happy Gaming! 🙂
  • emma_g345's avatar
    emma_g345
    2 years ago

    Hi there!



    Thank you so much for your help. Unfortunately, I have tried your suggestion of moving the Sims 4 file to my desktop and that hasn't worked, either. Would you be able to give me a step-by-step on how to run a Dxdiag? The EA site's instructions are worse than useless. This keeps happening to me every time I update my game. Is there something wrong with the EA app?





    Have a lovely day,

    Emma
  • emma_g345's avatar
    emma_g345
    2 years ago
    @puzzlezaddict If I go to: C:\Program Files\Electronic Arts\EA Desktop\EA Desktop and click 'Link2EA', it comes up with an error on the EA app which says "A required parameter is missing - Check that your game is installed correctly, then try again". But how can that be? I've reinstalled the whole game from scratch, having updated my laptop to Windows 11 and ensuring my Sims 4 game is completely up-to-date....
    • GalactaGemini's avatar
      GalactaGemini
      2 years ago

      I’m having the same problem! And mine said this as well! Is it the update? It’s been working after the update up till now… then along comes the game not opening. Bookmarking for an answer! 

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