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2 years ago
Here's mine! @puzzlezaddict
puzzlezaddict
2 years agoHero+
@emma_g345 Please uninstall the EA App with Revo Uninstaller (the free version is fine). Restart your computer, reinstall the App, and try again to play.
If that doesn't help, do you now have a Sims 4 folder in Documents > Electronic Arts? If so, please force the game to launch in windowed mode: open Options.ini, search for fullscreen , and set it to 0 (zero). If you don't currently have a Sims 4 user folder, you can put your old one back, temporarily, and edit its copy of Options.ini, but please let me know whether you need to do this.
To figure out what antivirus you have, open Windows Settings > Security, and you should see it listed there.
About The Sims 4 Technical Issues - PC
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