Forum Discussion

emma_g345's avatar
emma_g345
2 years ago

Sims 4 won't launch in the EA app 20/01/2024

Hi guys!  I've got a real issue on my hands. I have had an account registered with the EA app for Sims 4 for years, and I've been playing the Sims games since the first one came out in 2000! So I am...
pc
emma_g345's avatar
emma_g345
2 years ago

Here's the information I found when I used "perfmon /rel" - 

Description
Faulting Application Path: C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EALaunchHelper.exe

Problem signature
Problem Event Name: BEX64
Application Name: EALaunchHelper.exe
Application Version: 13.96.0.5609
Application Timestamp: 65972121
Fault Module Name: ucrtbase.dll
Fault Module Version: 10.0.22621.2506
Fault Module Timestamp: 097c794c
Exception Offset: 000000000007f61e
Exception Code: c0000409
Exception Data: 0000000000000007
OS Version: 10.0.22621.2.0.0.768.101
Locale ID: 2057
Additional Information 1: c67f
Additional Information 2: c67fa4d04da54eb5a2181dd0cb76cda6
Additional Information 3: 19d0
Additional Information 4: 19d0490ed1d856fd6b764ab8592e5828

Extra information about the problem
Bucket ID: 60bcfe208befc6072345497fdf25a44e (1388596873667126350)

puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

@emma_g345  Is this before or after uninstalling and reinstalling the EA App?  And did you use Revo or do a normal uninstall?  The normal way isn't nearly as thorough.  I ask because that would be the first suggestion if I saw this error.  So please do uninstall specifically with Revo if you haven't already.

If this is happening after you uninstalled the App with Revo, please run a couple of basic checks of your Windows system files:

  • Hit Windows key-X
  • Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
  • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
  • The system will start validating soon. If it throws an error, please list it here
  • After it reaches 100%, hit Windows key-X again
  • Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
  • Inside the window, copy and paste “sfc /scannow” without quotes, and enter
  • Post the message you receive here

Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

Run the EA App as an admin: right-click the desktop shortcut and select "Run as administrator."

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