Sims 4 wont launch
I finished installing the Sims 4 to my EA App. Recently switched from Origin. When I clicked to launch, I got an error: "Your game failed to launch Double-check your connection, or try again later...
Forum Discussion
After the first scan I got no errors.
This is the result of the second scan:
"Windows Resource Protection found corrupt files and successfully repaired them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag."
I am not blocking any updates on purpose. My system says I am up to date when I check "Windows Update" under settings.
After uninstalling razer programs, I am still getting the same error when attempting to start the game.
Thanks for all your help. This is really frustrating. Means a lot that your assisting me.
@HomieWonKenobi If you use a third-party antivirus, please set exceptions for TS4_x64.exe and EADesktop.exe. And look through the antivirus notifications to see if it's blocked anything Sims 4- or EA-related recently. Please also run the EA App itself as an admin: right-click the desktop shortcut and select "Run as administrator."
If that doesn't help, try playing in a clean boot:
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to launch. Disable the rest as described.
When you reboot, go through the Task Manager's background processes list shutting down anything that doesn't absolutely need to be running, for example a utility like MSI Afterburner might still be active. If you accidentally kill the wrong process and it doesn't restart on its own, just reboot your computer again.
If you still can't play, please look for any related errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent attempt to launch Sims 3, specifically in the clean boot. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
If you can't find any related errors, that's helpful information too.
