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Krell14700741's avatar
Krell14700741
4 months ago
Solved

Sims 4 wont Launch

For about a week now whenever I try to open Sims 4 it flashes between white and black a couple of times then sticks to white then i see my task bar at the bottom and i can switch to other things on m...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    4 months ago

    @Krell14700741  Double-click the C drive in your second screenshot, then open these folders (for a Steam install, anyway):

    Program Files (x86)\Steam\steamapps\common\The Sims 4\Game\Bin

    If your game is installed elsewhere, look there instead, but in any case, the last part of the path will be the same.

    And to be clear, you're looking for TS4_x64 , not TS_x64.

    @Petalbrook  You appear to have the same issue as the other users who've been helped by the suggestions in post 2.  So please try those.

    Please also disable Game Mode and Game bar, both under Windows Settings > Gaming.  Your dxdiag shows that the XBox Gaming Overlay is crashing, and it's unnecessary here.

puzzlezaddict's avatar
puzzlezaddict
Hero+
4 months ago

@Krell14700741  Click Browse and find TS4_x64, then change its settings; that should add it to the list.  Do the same for TS4_Launcher_x64.

Krell14700741's avatar
Krell14700741
4 months ago

So I'm not sure where to go because when i click on browse the second image shows up and then i can click on windows go through my steam apps and i find sims 4 but no setting and it is not labeled TS_x64 and when i put that in the search bar nothing pops up am i doing it wrong? I am sorry if I'm just a bad listener. Thank you again for your help.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 months ago

    @Krell14700741  Double-click the C drive in your second screenshot, then open these folders (for a Steam install, anyway):

    Program Files (x86)\Steam\steamapps\common\The Sims 4\Game\Bin

    If your game is installed elsewhere, look there instead, but in any case, the last part of the path will be the same.

    And to be clear, you're looking for TS4_x64 , not TS_x64.

    @Petalbrook  You appear to have the same issue as the other users who've been helped by the suggestions in post 2.  So please try those.

    Please also disable Game Mode and Game bar, both under Windows Settings > Gaming.  Your dxdiag shows that the XBox Gaming Overlay is crashing, and it's unnecessary here.

    • Krell14700741's avatar
      Krell14700741
      4 months ago

      Thank you so much for the help I have figured out the options i am just going to test the settings now but i doubt i will have any more questions! Again thank you a lot.

    • Petalbrook's avatar
      Petalbrook
      4 months ago

      Changing the graphics to Power saving is actually what worked. Thank you.

      • puzzlezaddict's avatar
        puzzlezaddict
        Hero+
        4 months ago

        @Petalbrook  Can you change back to high-performance?  (The idea behind the suggestion is to switch back and forth; I don't know exactly why it works, but it apparently does for some people.)  You should be able to play on your discrete GPU, not integrated graphics.

        @Krell14700741  You're welcome, and let me know if you need further help.

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