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NienkeStark's avatar
NienkeStark
2 years ago

Sims 4 won't launch

Good evening, 

During the day I played sims 4 on my windows laptop. Now it won't launch. When I click on "play", sims wil open. It is showing it's starting screen and I hear the music. But then, I'm going back to my laptop desk. When I click on the icon "sims 4" down below, it opens again for 2 seconds and then I'm going back to my laptop desk again. So it won't properly open so I can play/ I'm confused because it worked this afternoon just fine. 

I repaired sims in the EA app. And I restarten my laptop, but all won't help. 

Could you help me by saying what to do to be able to play sims 4 again? I want to keep the memory on the game, so I won't lose my saved stuff. 

I would love to hear from you soon. Thank you in advance. 

Greetings, 

Nienke

pc

3 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @NienkeStark  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content.   (Your saves and other user content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a  bit.

    If that doesn't help, please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

  • NienkeStark's avatar
    NienkeStark
    2 years ago

    Thank you so much for trying to help. I tried what you said. The first couple of times sims 4 didn't launch again. But eventually it opened and today it did aswell. I made a new game and played a little and it works. I saved is, closed the game and later on I started it aswell and it started fine. 

    I would love to hear the next steps I need to take. Thank you again!

    If i need to make the dixdag aswell, just to be sure, I'd love to hear that aswell. 

    Kind regards.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @NienkeStark  Since Sims 4 didn't load the first time you moved the user folder, I'd definitely like to look over a dxdiag.  Please also let me know what antivirus you use, if any; and whether OneDrive is running on this computer, even if you never deliberately use it.

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