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ICELATTEEEE's avatar
ICELATTEEEE
12 months ago
Solved

Sims 4 Won't Launch

I’ve been having trouble with The Sims 4 since around August 25th, and I’m really stuck. At first, the game would crash whenever I tried to place a lot, or if I managed to place one, it would get stu...
pc
  • ICELATTEEEE's avatar
    ICELATTEEEE
    12 months ago

    Hello, I totally forgot to close the case. It turns out my laptop is malfunctioning, and it has nothing to do with the game, as the game does indeed launch after like 30 minutes and then freeze, but this is due to my laptop and not the game. I have currently uninstalled sims and hoping to upgrade to a better laptop with a good graphics driver based on the sims recommendation. 

    I want to say thank you so much, You have been an absolute help to me, helping me with countless troubleshooting and patience for a tech newbie! The community truly appreciates you. Thank you!

ICELATTEEEE's avatar
ICELATTEEEE
12 months ago

When I go under Settings > System > Display, it only shows 2 options on the brightness and colour settings, "Night Light" and "HDR" The usual brightness slider is nowhere to be found.

So I did both test and copied the information but forgot to save it in the sticky note (should have used notedpad), After I did the last step, the PC restarted and it got cleared. I tried my best to redo the steps but instead of errors or the corrupted file detected, I was getting "Successful."  I attached the file from the scans, the DISM was before the restart and the CBS is after, I'm unable to attach the CBS from before the restart as it is over the size limit. I hope it's ok.

puzzlezaddict's avatar
puzzlezaddict
Hero+
12 months ago

@ICELATTEEEE  The DISM log is never necessary unless DISM itself fails.  (The normal message is "the restore operation completed successfully" or similar.)  The sfc log is only necessary if sfc "found corrupt files and was unable to repair some of them."  If you did see that message, let me know; if you're not sure, you can run sfc again to find out, since those corrupt files would still be present.  Both logs are impossibly long as well, so I'd rather avoid going through them unless warranted.

For the brightness, you can try going back to the Acer driver, but I'd like to know whether Sims 4 works now with the newer driver in place.

  • ICELATTEEEE's avatar
    ICELATTEEEE
    12 months ago

    PS C:\Users\willi> sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    After doing all of the steps, it still doesn't launch.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    12 months ago

    @ICELATTEEEE  What antivirus do you use, if any?  And at the moment, what happens when you try to launch Sims 4, as in, do you get a crash at the loading screen, or an error from the EA App, or something else?  A screenshot of any error message would be helpful.

    Please also look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

    Try again to open Sims 4, then look for an error that happened at exactly that time.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

  • ICELATTEEEE's avatar
    ICELATTEEEE
    12 months ago

    Hello, I totally forgot to close the case. It turns out my laptop is malfunctioning, and it has nothing to do with the game, as the game does indeed launch after like 30 minutes and then freeze, but this is due to my laptop and not the game. I have currently uninstalled sims and hoping to upgrade to a better laptop with a good graphics driver based on the sims recommendation. 

    I want to say thank you so much, You have been an absolute help to me, helping me with countless troubleshooting and patience for a tech newbie! The community truly appreciates you. Thank you!

About The Sims 4 Technical Issues - PC

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