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chaoticmess's avatar
chaoticmess
5 years ago
Solved

Sims 4 Wont Load

Merry Christmas to all.

I've been having this issue for about 2 days now and it only happened after I purchased Snowy Escapes. I have no mods installed. I used to play with them but I deleted my Sims 4 Folder, uninstalled and reinstalled the game. When I try to play the game it opens, I see the Sims 4 words and then it minimizes, if I maximize it I just get a white screen.

Things I've tried:

Deleting the localcache (worked at first but not anymore.)

Repairing

Uninstalling/Reinstalling

Deleting/Moving the Sims 4 game file. 

When I delete/move the Sims 4 game file, the game loads up and I'm able to play but if I save, exit and try to open the game later, it doesn't work. Kinda frustrating.

Can someone assist me please, I would love to enjoy the new pack.

pc
  • puzzlezaddict's avatar
    puzzlezaddict
    5 years ago

    @chaoticmess  It's interesting that you can play once in a clean folder before the game stops working again.  Do you have OneDrive enabled and set to automatically sync the contents of Documents?  Do you have a cleaner app running?

    Please try playing while your computer is completely offline.  You can sign into Origin and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before launching the game.  Please try this twice, once with a clean user folder and a second time with that same folder in place, to see if you can get the game to load the second time.

    The type of Sims 4 error in your dxdiag is most often related to the graphics driver, but the fact that you can play once makes that less likely.  Still, if other steps don't work, you can try a clean uninstall and reinstall of the driver.  (You already have the latest version offered by Dell for your laptop.)  Since that's a bit of a production though, it's probably easier to try other, simpler interventions first.

7 Replies

  • chaoticmess's avatar
    chaoticmess
    5 years ago

    Thank you for you response. Disabling Origin did not work so I've attached the DxDiag. 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @chaoticmess  It's interesting that you can play once in a clean folder before the game stops working again.  Do you have OneDrive enabled and set to automatically sync the contents of Documents?  Do you have a cleaner app running?

    Please try playing while your computer is completely offline.  You can sign into Origin and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before launching the game.  Please try this twice, once with a clean user folder and a second time with that same folder in place, to see if you can get the game to load the second time.

    The type of Sims 4 error in your dxdiag is most often related to the graphics driver, but the fact that you can play once makes that less likely.  Still, if other steps don't work, you can try a clean uninstall and reinstall of the driver.  (You already have the latest version offered by Dell for your laptop.)  Since that's a bit of a production though, it's probably easier to try other, simpler interventions first.

  • chaoticmess's avatar
    chaoticmess
    5 years ago

    I don't have any cleaner apps running but I do have OneDrive enabled. I did as you suggested twice and the game works fine now. 

    Question, would Sims 4 being synced with OneDrive be the problem?

    Also, If the issue arises again, I'll post again. But your suggestion earlier is working for me 🙂

    Thank you again for your assistance. 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @chaoticmess  OneDrive could certainly interfere with Sims 4, particularly if the game is trying to access files in the local version of Documents while OneDrive is trying to sync those files to cloud storage.  I'm not sure exactly what the issue is, although I can imagine a couple of scenarios, but the bottom line is that allowing OneDrive to automatically sync files that the game needs to access causes all sorts of problems.  There's nothing wrong with having it running, as long as you do the uploading manually.

  • LeaUlst1's avatar
    LeaUlst1
    5 years ago
    @chaoticmess I have the same problem too! Ever since I downloaded Snowy Escape, the screen freezes after the sims intro thing, and I need to restart my computer. I have tried turning my computer of and on again, updated my computer, deleted the 1 mod I had, repaired the game multiple times, looked for updates on the game and everything! Nothing is working ☹️ It has been like this for 3 weeks or so ...

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