Forum Discussion

Anonymous

11 years ago

Approved

Sims 4 wont start Invaled license Reason code=Missing DLL:msvcp120 Error:0x7E

I'm not sure why the game won't open. I've already tried the vcredist_x86 and x64 fix and it doesn't work. I also get an 2nd error before this error however that other error doesn't happen when runni...

crinrict

Hero+

11 years ago

DId you uninstall and then reinstall the 2010 ones or just installed over existing files ?

Anonymous

11 years ago

Approved

Sorry for the late reply, not online often. I'm not sure, I think they were installed with windows update and untouched since. I'm also trying to install it onto my brothers laptop to see if it'll work on that.

*Edit- Just tried it on my bros laptop and worked first try. He's running the same OS so Idk why it wouldnt work on mine.

crinrict
Hero+
11 years ago
Try uninstalling the 2010 ones and then redownload and reinstall
- Anonymous
  9 years ago
  Approved
  I've got the same problem trying to download Sims 4 on my son's computer. No idea what's previously been downloaded. It sounds complicated to resolve.
  - EA_Mai
    EA Staff
    9 years ago
    Hi @jackjminecraft,
    
    We can guide you through the process 😉
    
    To check which visual C++ Redistributables you have installed, as Crinrict explained, you need to go to Add/remove programs:
    
    Open Control Panel. You can find instructions on how to do so here.
    
    In Control Panel, under "Programs" category, click on "Uninstall a program".
    
    This will open a list of all the programs you have installed in the computer. Scroll until you find the Microsoft C++ Redistributables. You can take a screenshot and attach it to your answer so we can take a look. (Instructions on how to take a screenshot here)
    
    Let us know if you have any questions,
    
    Mai