I'm not sure why the game won't open. I've already tried the vcredist_x86 and x64 fix and it doesn't work. I also get an 2nd error before this error however that other error doesn't happen when runni...
Anonymous
9 years ago
Approved
I've got the same problem trying to download Sims 4 on my son's computer. No idea what's previously been downloaded. It sounds complicated to resolve.
To check which visual C++ Redistributables you have installed, as Crinrict explained, you need to go to Add/remove programs:
Open Control Panel. You can find instructions on how to do so here.
In Control Panel, under "Programs" category, click on "Uninstall a program".
This will open a list of all the programs you have installed in the computer. Scroll until you find the Microsoft C++ Redistributables. You can take a screenshot and attach it to your answer so we can take a look. (Instructions on how to take a screenshot here)
