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Denelogan's avatar
Denelogan
8 years ago
Solved

Sims 4 Wont Start

Ever since the last update, I have not been able to play my game. I will double click the sims 4 icon on my desktop and it will bring up origin and nothing will happen. not even an error box will pop up. I try clicking "play sims 4" within origin and its the same thing.

I've taken all custom content off. I even completely uninstalled the game and then reinstalled the game and nothing is working.

I only have the Base game + Get to work and previously I never had problems; graphics and everything were fine. Only problem I started to have this past year was every couple of updates, my mods would stop working (Script not found error; would happen with mirrors, then beds) 

I'm not extremely tech-saavy but I Have no idea how to fix this, so any help is appreciated. Thank you! 

pc
  • CMeki's avatar
    CMeki
    8 years ago

    @Denelogan

    Try resetting your files to factory settings.

    • Make a backup; copy your The Sims 4-folder from C:\Users\Username\Documents\Electronic Arts to an external drive or somewhere else on your computer, for example your desktop.
    • Rename the The Sims 4-folder in C:\Users\Username\Documents\Electronic Arts to The Sims 4_backup
    • Start the game, make a new save, and see if the error is gone. 
      (The game will have created a new The Sims 4-folder in your documents, this is supposed to happen)

      • If yes, continue
      • If no, post a reply telling us the error is still there
    • Start putting folders back in the new The Sims 4-folder. Observe! After every file/folder, start the game and make sure it still works, before putting in the next one.
      • Options.ini - your game settings
      • Saves - your old saves. The sub-folders are not needed. If putting these back causes problem, try putting one back at a time.
      • Screenshots
      • Custom music - if you have any
      • Tray - your library objects; like lots, rooms and sims
      • Mods - your mods and cc, might cause problems when putting back

    If putting back one of the folders was problematic and you did not work it out, please post a reply and we'll see if we can find what your problem is!

    Source: https://help.ea.com/en-us/help/the-sims/the-sims-4/backing-up-and-resetting-the-sims-4/

    Good Luck! 🙂

1 Reply

  • CMeki's avatar
    CMeki
    Hero (Retired)
    8 years ago

    @Denelogan

    Try resetting your files to factory settings.

    • Make a backup; copy your The Sims 4-folder from C:\Users\Username\Documents\Electronic Arts to an external drive or somewhere else on your computer, for example your desktop.
    • Rename the The Sims 4-folder in C:\Users\Username\Documents\Electronic Arts to The Sims 4_backup
    • Start the game, make a new save, and see if the error is gone. 
      (The game will have created a new The Sims 4-folder in your documents, this is supposed to happen)

      • If yes, continue
      • If no, post a reply telling us the error is still there
    • Start putting folders back in the new The Sims 4-folder. Observe! After every file/folder, start the game and make sure it still works, before putting in the next one.
      • Options.ini - your game settings
      • Saves - your old saves. The sub-folders are not needed. If putting these back causes problem, try putting one back at a time.
      • Screenshots
      • Custom music - if you have any
      • Tray - your library objects; like lots, rooms and sims
      • Mods - your mods and cc, might cause problems when putting back

    If putting back one of the folders was problematic and you did not work it out, please post a reply and we'll see if we can find what your problem is!

    Source: https://help.ea.com/en-us/help/the-sims/the-sims-4/backing-up-and-resetting-the-sims-4/

    Good Luck! 🙂

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