Hello ! When I launch The sims 4 the game doesn't start and it takes me always back to the EA app; I have done everything, repair the game, clear the catche etc. Hope that someone can finally help me. Here's my DxDiag
edited title after splitting thread. -puzzlezaddict
@ChiaraTravaglino I've split your post into its own thread since you seem to need some individual troubleshooting. Feel free to edit the thread title if you want.
For the issue itself, your dxdiag shows that Sims 4 is crashing because a component of DirectX 11 is crashing. So I would suggest running a couple of basic checks of your Windows system files, in part because this should repair any issues with DirectX 11 in general:
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
If you just want to play, you can try forcing DirectX 9 mode. Open the EA App game library, click Sims 4 > Manage > View properties, and add -dx9 in the command line box. But please do try DX11 mode at least once after running DISM and sfc. And if DX9 mode doesn't help, or it does but you'd like to get DX11 mode working, let me know.
@puzzlezaddict ha scritto:@ChiaraTravaglino I've split your post into its own thread since you seem to need some individual troubleshooting. Feel free to edit the thread title if you want.
For the issue itself, your dxdiag shows that Sims 4 is crashing because a component of DirectX 11 is crashing. So I would suggest running a couple of basic checks of your Windows system files, in part because this should repair any issues with DirectX 11 in general:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes, and enter
- Post the message you receive here
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
If you just want to play, you can try forcing DirectX 9 mode. Open the EA App game library, click Sims 4 > Manage > View properties, and add -dx9 in the command line box. But please do try DX11 mode at least once after running DISM and sfc. And if DX9 mode doesn't help, or it does but you'd like to get DX11 mode working, let me know.
I did what you said and in The photo there’s written “unable to boot recovery system”. I also tried “-dx9” but it doesn’t launch. There was an update by Windows and I did it..but nothing seems to work
@ChiaraTravaglino Please install the newest version of PowerShell:
restart your computer, and try DISM and sfc again.
@puzzlezaddict ha scritto:@ChiaraTravaglino Please install the newest version of PowerShell:
restart your computer, and try DISM and sfc again.
Hi ! I installed the newest version but there’s always the “unable to boot recovery system”
@ChiaraTravaglino Sorry for the late reply; I wanted a second opinion on this error since I hadn't seen it before.
Click the Windows key, search for Services, and run it. Scroll down to "Windows modules installer," double-click it, set the Startup type to Manual, and click Apply.
Search in Windows for Command Prompt and run it as an administrator. (This is important: choose the admin option specifically.) Copy and paste this command, and enter:
sc config trustedinstaller start= demand
You should see a "success" message; let me know if you don't. If the command is successful, enter this command:
net start trustedinstaller
Restart the computer and try to run sfc again. Let me know how it goes.
Just done everything and again there’s written
“Windows resource protection unable to start recovery service”
@ChiaraTravaglino Please do a repair install of Windows, as described here (option two):
https://www.elevenforum.com/t/repair-install-windows-11-with-an-in-place-upgrade.418/#Two
This shouldn't delete any of your data, but if you get to step 14 and are NOT asked to keep personal files and apps, back out and start over.
Hi ! Sorry for my late reply, I tried to do what you told me but it’s a bit difficult for me, especially because I’m Italian so I’m worried to install something that I can’t totally understand; but today I tried again Sfc and there’s written “ no integrity violations found”; and obviously The sims still can’t launch
@ChiaraTravaglino It's really important to try a repair install given the errors you've been seeing. So please either find a different guide (and I can't read Italian, so I can't help there), or plug this website into an app or service that translates for you. Google Translate can handle whole web pages and images.
If you do get through the repair install and still can't play Sims 4, please post a new dxdiag.
Community Manager
