when loading the game, the CPU reaches about 79 degrees and stays inbetween 50-60 degrees for the rest of the gameplay. Nothing is overclocked to my knowledge. I have set my maximum processor cap to 99 instead of 100 and my game plays, but only for about 10-20 minutes before crashing again.
@2yezk7avk6e8 The current temperatures are fine. For overclocking, an XMP profile would be set in BIOS, and it's one click to undo or redo the setting, so please check.
i reset my bios to default just to make sure there was no overclocking but the MHz is still higher than what my CPU is supposed to be. the CPU is going between 4500-5000 and even 5300 MHz when it's supposed to be 3000.
@2yezk7avk6e8 3000 MHz is the base clock of the performance cores, and 5400 MHz is the max turbo speed of the P cores. It's perfectly normal for the CPU to turbo under even mild loads and nothing to worry about.
Is the game still crashing? If so, please try playing in a clean boot:
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.
Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.
i'll have to try this if the thermal paste i got doesn't work. i know the guy who worked on my computer said i might have to clean boot since it's possible i got a bug in my operating system.
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