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rooiman's avatar
rooiman
10 years ago

Sims Activation Request After Origin Update

I recently updated origin and after restarting the application it requested that sims be activated. The thing is that now in my origin profile there is no history of sims and the code I have says that its been used.

Whats going on EA?????

Sims 4 is still in the application folder and the game data still present. 

pc

1 Reply

  • crinrict's avatar
    crinrict
    Hero+
    10 years ago

    If the game is no longer shows up on your Origin client, please try the following things

    • Restart Origin
    • Log out and back in and use the email address instead of the username. Make sure to use the one you used to register the game in the first place
    • Make sure it's not under Hidden Games
    • Reinstall Origin
    • Restart your router/modem,
    • Get in touch with a game advisor.

    Game advisors can be found through live chat or call-back

    1. https://help.ea.com/en/contact-us/ 
    2. Click on the orange NEXT button
    3. Select a platform
    4. Click on the orange NEXT button
    5. Select a topic and describe your problem in a few words
    6. Click on the orange NEXT button
    7. Click Chat Now to chat with a Game Advisor or leave your phone number for a call-back

    In Details here: How to contact a Game Advisor using the new EA Help page

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