@melissa369148 I don't see any screenshots. Please try uploading them again, or else upload them somewhere else and provide a link. If you use Google Drive, make sure access is set to "anyone with the link" can see the file(s).
Please also run a dxdiag and attach it to a post, for reference.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Finally, go into Documents > Electronic Arts > The Sims 4, open Config.log, scroll down to Graphics device info, and find out whether the GTX 1650 is actually being used. Let me know if you see something else instead.
Thank you SO SO much for your reply! I have attached my dxdiag and link to screenshots which include image of what my MSI centre is saying for my specs (these were taken on my phone? I dont know if that impacts anything but the the sims are just so blurry in live mode compared to CAS!)
https://photos.app.goo.gl/bcA7xvkAij92regn7
Copied and pasted from my config log:
=== Rating info ===
GPU: 5 GPU Memory: 4 CPU: 3 RAM: 4 CPU Speed: 2400 Threading: 3
Adjusted CPU: 3400 RAM: 8036 Adjusted RAM: 7524 Cores: 4
=== Graphics device info ===
Number: 0
Name (driver): NVIDIA GeForce GTX 1650 Ti with Max-Q Design
Name (database): NVIDIA GeForce GTX 1650 Ti Mobile (Turing) [Found: 1, Supported: 1]
Vendor: NVIDIA
Chipset: Vendor: 10de, Device: 1f95, Board: 12bd1462, Chipset: 00a1
Driver: nvldumdx.dll, Version: 32.0.15.5612, GUID: D7B71E3E-5CD5-11CF-3E62-B2320EC2ED35
Driver version: 5612
Monitor: \\.\DISPLAY1
Texture memory: 3935MB
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 1
Opt. features: +sab +a8l8 +rgba16f +r32f +bc4 +bc5 -rawz +intz
Any suggestions appreciated!
