So I have just got a new laptop and have downloaded sims to it through origin, however when I launch the game it goes onto the loading screen for a couple of seconds then crashes. I've tried uninstalling the game and origin, repairing it, putting the sims folder onto my desktop then downloading the game again? (I saw that recommended). But nothings working, I've also wiped my old computer so my sims isn't installed on their. Can anyone please help me?!!! I'm on windows 11 Also this is my DxDiag folder, saw people getting help with this, hope that helps. Edit By Crinrict: Removed all-caps from title

@Qbingbong First of all, please update both of your graphics drivers. You can find the latest downloads for your laptop here: https://rog.asus.com/laptops/rog-zephyrus/2021-rog-zephyrus-g14-series/helpdesk_download If asked, choose "GA401QE" from the dropdown menu and then Windows 11. Under Graphics, click Show All and download both the AMD and Nvidia drivers. Install the AMD one first, restart your computer, and then install the Nvidia one and restart again. You shouldn't get an error with either, but if you can't install the AMD driver for some reason, just skip it—the Nvidia driver is the more important one here. If you get another crash, please try playing in a clean boot (the process is the same for Windows 10 and 11): https://www.windowscentral.com/how-clean-boot-windows-10 When you reboot, go through the Task Manager's background processes list shutting down anything that doesn't absolutely need to be running, for example any software from Asus (ArmouryCrate, ROG whatever, etc.). If you accidentally kill the wrong service and it doesn't restart on its own, simply reboot your computer.

@Qbingbong If you have OneDrive active, please try either disabling it completely (unlink it from your computer) or at least stopping it from syncing the contents of Documents: https://support.microsoft.com/en-us/office/turn-off-disable-or-uninstall-onedrive-f32a17ce-3336-40fe-9c38-6efb09f944b0 https://support.microsoft.com/en-us/office/choose-which-onedrive-folders-to-sync-to-your-computer-98b8b011-8b94-419b-aa95-a14ff2415e85 In order to do this, you may first need to pause syncing and/or cancel the currently pending sync: https://support.microsoft.com/en-au/office/how-to-cancel-or-stop-sync-in-onedrive-4885c27e-3d89-4d69-be75-2646c71367d3 If this doesn't help, or you don't use OneDrive, please create a new admin Windows account and try to play there. Make it a local account, as in, don't sign into Microsoft, and don't sync with any other services you normally use. You'll be able to launch Origin and sign into your usual account, and you won't need to download anything.

@Qbingbong I read your initial post again, and I wanted to clarify whether you've tried a new user folder. Meaning, did you ever move the Sims 4 folder that's in Documents\Electronic Arts, the one that contains your saves and other user content, to your desktop? I thought you had from your wording, but just in case you haven't, please try that now. If that doesn't or didn't help, try playing while your computer is offline. You can sign into Origin and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play. If that doesn't help either, I'd like to see a crash dump. Click Windows key-R and copy and paste this: %LocalAppData%\CrashDumps When you enter, you'll see a list of .dmp files. If one of them from the last two or three days (after we started troubleshooting here) is from Sims 4 or Origin, please upload it to a third-party filehosting site (Google Drive, Dropbox, etc.) and link it here. If there is no Sims 4 .dmp file, you can enable them: Hit the Windows key, type "command prompt" in the box, right-click on Command Prompt in the search results, and select Run as Administrator In the window, paste "reg add "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps\devenv.exe" /v DumpType /d 2 /t REG_DWORD" without the outside quotes into the box, and enter Launch Sims 4 and wait for it to crash (whether you can play at all or not) After it crashes, wait for any crash dialogs to finish Then hit Windows key-R and paste "%LOCALAPPDATA%\CrashDumps" without quotes into the box, and enter Upload the last .dmp file to a free filesharing site and link it here When you want to undo the auto crash log dumps, open Command Prompt as before, paste "reg delete "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps" /f" without the outside quotes, and enter. During all of this, please continue to use a clean Sims 4 user folder, just so that there aren't any complicating factors.

@Qbingbong Your crash dumps are all the same error, one that involves a component of Windows that shouldn't be corrupt (and would likely cause more severe problems if it were). Still, it's a good idea to run a couple of basic checks on your Windows system files: Hit Windows key-X Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter The system will start validating soon. If it throws an error, please list it here After it reaches 100%, hit Windows key-X again Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)” Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter Post the message you receive here Restart your computer, hit Windows key-i, select Update & Security, and click the button to check for updates. If any install, restart again afterwards. I know you tried a clean boot before, but your crash dumps mention a component of Razer Chroma, actually two. Is Chroma or any other Razer software running while you play? If so, it could have stayed active in the clean boot, which is why it's always important to manually check the Task Manager's background processes. But if you happened to miss the Razer software, that could explain the crashes. Please also disable the Origin in-game overlay: open Origin's application settings and click the Origin in-game header, then disable the option at the top.

@Qbingbong This type of command needs extra permissions to run, not only that you're using an admin account but that the console is running with administrator rights. You need to choose the Command prompt or PowerShell (or Windows Terminal) option that has the word Administrator in it. If you're searching for the option rather than accessing via Windows key-X, you should still see an option to run as administrator on the option you get with the search results.

Sims Crashes On Loadup | EA Forums

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puzzlezaddict
Hero+
4 years ago
@Qbingbong I'm glad to try to help, although I wish I could be more effective. Since the Windows resource mentioned in the crash dumps is probably fine, the issue is likely what's calling it, I mean not Sims 4 but something more granular. So try reinstalling the runtimes that the game uses. First, hit Windows key-i, select Apps, scroll down to the Microsoft Visual C++ Redistributables, click on any version from 2015 or later, and select Uninstall. (Don't touch the older ones.) Then download the newest (2015-2022) runtimes from Microsoft:

https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

You need both the x86 and x64 versions, but you can skip the ARM version, which is for a different class of device. Restart when you're done.

Reinstall DirectX 9 as well, which simply means running the installer over the top of the current one. I wrote out directions for other people here:

https://answers.ea.com/t5/Technical-Issues-PC/SIMS-3-GAME-WON-T-LAUNCH-WINDOWS-10/m-p/10711778#M247861

If you happen to have overclocked your laptop, please undo those settings. Please also check Asus's own software: it's possible your laptop is overclocked by default, although that would be a bit surprising.

If none of the above helps, I'm going to ask for a second opinion on this thread. But that could take a day or two (different schedules, and people are busy), so if you want to do something in the interim, it's worth trying a clean uninstall of both Sims 4 and Origin. (That might be the first recommendation from the second opinion anyway.) Here's how to do it:

Start by uninstalling Sims 4:

Rename the Sims 4 folder that has your saves to something that doesn't include the words "Sims 4."

Download Revo Uninstaller (the free version is fine) from here.

Launch Revo, select Sims 4 from the list, and click Uninstall.

Once the game is uninstalled, select "Moderate" under "scanning modes," and click Scan.

Review the list, in case there's something you want to save; otherwise, click Select All, and then Delete.

Close Revo, and restart your computer.

Next, uninstall Origin:

Quit Origin, then right-click on the Task Bar and open the Task Manager. Scroll through looking for Origin entries. If you find any, click on them and End Task.

Next, clear Origin's cache.

Launch Revo again and uninstall Origin, and when it's uninstalled, select "Moderate" again and Scan.

If Revo finds any remaining registry entries, select all, delete, and click Next.

Revo will display "Remaining Data and Folders. Select all of them except for the "Origin Games" folder, if it appears. (This is where other Origin games are installed by default.) Delete the rest.

Close Revo, and restart your computer.

Next, download the full Origin installer and run it. Here's the direct download link:

http://download.dm.origin.com/origin/live/OriginSetup.exe

Be sure to run both the installer and Origin itself as an admin: right-click on each and select "Run as Administrator." When it's reinstalled, download Sims 4; you can just download the base game, to save time, if you want.

Restart after installing and before playing, and allow the game to create a(nother) new user folder rather than reusing your existing one.

If you get a crash after reinstalling, please upload the new crash dump along with a new dxdiag, so the second opinion can get a fresh look.
Qbingbong
4 years ago
@puzzlezaddict okay so here's the link with both the crash dumb and dxdiag

https://www.dropbox.com/t/QfhjnN3twGD8lgVX

and yeah those other methods also didn't work ☹️

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Sims Crashes On Loadup

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