Sims Delivery Error 00000008:00000000000000c8

The game updated yesterday, and it is unplayable. It keeps saying "SIMS DELIVERY ERROR. An unknown error has occurred. Code: 00000008:00000000000000c8. I have deleted some UI mods like Better Build Buy, MCC Command Center, etc., and it still doesn't work.  I don't have a Mac, I posted this under Mac on accident. I have an HP laptop.

@puzzlezaddictPausing OneDrive syncing worked when I ran the game without mods, and the error message disappeared. But when I tried to add mods back into my game (still pausing OneDrive syncing) the error came back, and my CC are not showing up in game in the mods list. Is there any way I can fix the error and still use CC?

About the saves, I can see them in the Main Menu but if I press play on any of them it comes up with a message saying could not save, or it will just not have any of the households I made on the maps. If I press resume in the Main Menu the same thing happens and all of the houses on the maps have error signs.

I've attached some photos,

Thank you

@JulioLikesCats  For the missing mods and custom content, please make sure that you've reenabled the relevant settings in the game options post-patch.  Please also make sure the files are still in the correct folder, as in, the one Sims 4 is reading.  Here's how to find that folder:

https://sims4.crinrict.com/eng/2018/07/how-to-find-your-user-folder/

For the orange exclamation points, please use this thread:

https://answers.ea.com/t5/Bug-Reports/NEEDS-SAVES-Orange-Exclamation-signs-over-lots-Houses-disappear/m-p/10534581

The short version is, the save itself may be corrupted beyond repair, so you might need to load a backup with no mods present.  Here's how:

https://sims4.crinrict.com/eng/2014/09/recover-backup-save-game/

This also happened to me during the last 'delivery' and I ended up losing both of my saves. I have a new save and was hoping it was a one time issue but I just updated my game and it happened again. Even when I removed my mods and my saves the delivery error continued to pop up. I'll be keeping on eye on this thread for possible solutions that don't involve deleting my save files again.

@dawname  Disappearing saves is most often due to problems with OneDrive, or iCloud Drive in macOS.  If your computer runs Windows and OneDrive is active on your computer, whether you deliberately use it or not, please see the first post of this thread:

https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Sims-4-saves-user-content-disappearing-PC/m-p/12475370#M249772

Saves shouldn't disappear during an update or a Sims Delivery download or really any time at all.  But if OneDrive is full or is having other issues syncing your data, some files might get deleted.

Thank you!

When I say I lost my saves I meant I was forced to delete them. The save files are still there and I can even click, load game, but it never loads and says there was an error. When I pulled up the file pathway the saves were where they were supposed to be. I tried turning off the automatic deliveries and the game keeps turning them back on. For some reason these deliveries are giving me the code meantioned above and then they don't let me access my save 🙂

@dawname  When settings revert, sometimes it's also a OneDrive issue—your old options.ini overwriting your new one—and sometimes the game can't write to the options.ini file at all, which can also be OneDrive-related but is more often due to an antivirus.  Please see this thread for antivirus-related issues:

https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Anti-Virus-blocking-User-Folder-Screenshots/m-p/9572695

Aside from OneDrive-related issues, saves can fail to load because of outdated mods and custom content, or, occasionally, because some essential mod or cc item was removed.  One example of the latter is a household with a sim that has only custom traits: if you remove all the cc traits, the household won't load.  No matter the cause, a household failing to load doesn't necessarily mean you need to delete your save.  There are always other troubleshooting steps you can take instead.

In your particular case, considering your array of symptoms, I'd start with either disabling OneDrive or telling it not to sync Documents, or just the Sims 4 folder if you prefer.  All options are covered in the guide I linked in my previous post.  Then see what's fixed and what isn't, and we can go from there.

And again, never think you need to delete a save because it won't load.  Generally, if your save won't load, remove your mods and cc and test, and if that doesn't help, post in the Game and Mod/CC Issues forum asking for help:

https://answers.ea.com/t5/Game-and-Mod-CC-Issues/bd-p/the-sims-4-game-issues-mods-en

After the newest update of sims4 the game is completely unplayable. For example, when i create new sims and try save them the game just freezes and doesnt save them. Also when i go to the worlds i cant select households. It says it's a delivery error and when i try to download the delivery it just stops. Lastly, i havent downloaded mods or extensions so i dont understand what's the problem. Please tell me what to do.