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IrisAlvarezRoca's avatar
IrisAlvarezRoca
7 months ago
Solved

Sims keep on buffering/freezing

Product: The Sims 4 Platform:PC Which language are you playing the game in? Nederlands How often does the bug occur? Often (50% - 99%) What is your current game version number? 1.108.349.1020 Wh...
pc
puzzlezaddict's avatar
puzzlezaddict
Hero+
7 months ago

@IrisAlvarezRocas  Given the graphics driver-related errors in your dxdiag, it's worth doing a clean uninstall and reinstall of the driver, as described here:

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

If that doesn't help, I'd like to see a new dxdiag.

Separately, what exact drives do you have in this computer?  I've found some conflicting information on the C drive's product number.  And are they in fact SCSI, which would require an adapter; or just standard SATA drives?

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 months ago

    @IrisAlvarezRocas  The new dxdiag shows another error related to the Nvidia graphics driver plus some generic Windows errors, so please run a couple of basic checks of your Windows system files:

    • Hit Windows key-X
    • Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
    • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Checkhealth” without quotes, and enter
    • When it's finished, post the message you see
    • Hit Windows key-X again and choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
    • Inside the window, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
    • The system will start validating soon. If it throws an error, please list it here
    • Otherwise, after it reaches 100%, hit Windows key-X again and choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
    • Inside the window, copy and paste “sfc /scannow” without quotes, and enter
    • Post the message you receive here

    Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

    Try again to play, and if you see the same performance issues, please test a new save in a clean user folder.  This is for comparison's sake; I'm not saying you need to get rid of your main save.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just start a new save in one of the base game worlds and let me know how it runs.

    • IrisAlvarezRoca's avatar
      IrisAlvarezRoca
      6 months ago

      @puzzlezaddict thank you again for your time and effort to help me.
      I will play test today in the way you discribed. I will let you know how it went. Here are the results of PowerShell:

      PS C:\Windows\system32> DISM.exe /Online /Cleanup-image /Checkhealth

      Deployment Image Servicing and Management tool
      Version: 10.0.19041.3636

      Image Version: 10.0.19045.4780

      ------------------

      The component store is repairable.
      The operation completed successfully.

      The component store is repairable.
      The operation completed successfully.
      PS C:\Windows\system32> DISM.exe /Online /Cleanup-image /Restorehealth

      Deployment Image Servicing and Management tool
      Version: 10.0.19041.3636

      Image Version: 10.0.19045.4780

      [==========================100.0%==========================] The restore operation completed successfully.
      The operation completed successfully.

      -----------------

      PS C:\Windows\system32> sfc /scannow

      Beginning system scan. This process will take some time.

      Beginning verification phase of system scan.
      Verification 100% complete.

      Windows Resource Protection found corrupt files and successfully repaired them.
      For online repairs, details are included in the CBS log file located at
      windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
      repairs, details are included in the log file provided by the /OFFLOGFILE flag.
      PS C:\Windows\system32>

    • IrisAlvarezRoca's avatar
      IrisAlvarezRoca
      6 months ago

      @puzzlezaddict I only played 5 to 10 min today. But everything went good! No buffering/iddling. I could play test more tomorrow and for longer. How long should I wait before I can play again with my old saves? 

      • puzzlezaddict's avatar
        puzzlezaddict
        Hero+
        6 months ago

        @IrisAlvarezRocas  I would say you can test your old saves now.  Please copy them over, if you did try the clean user folder, and test with no mods or cc; you don't need to worry about missing content because the originals will be intact in their old folder.  If you didn't try the new Sims 4 folder, just make a backup copy of the saves folder inside.

        If your old saves still have issues, please move your sims to a different lot in one of the base game worlds and test again.  If you still get freezing, try a different household within that save.  The idea here is to try to isolate the source of the issue: the lot or world, or one or more sims, or the save overall.

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