Sims Not Running on Snapdragon Devices?
Hey guys. I just bought a new Snapdragon pc and am trying to run Sim 4. Every time I try to run a story, the game freezes on the loading screen. Anyone else having this issue? I've tried clearing cac...
Forum Discussion
TheSimsDirect
The Sims Team
The Sims TeamHello @MercurysComet @c5a46b4f90a64351
Can you try enabling DX11 on the game and seeing if that makes the issue go away?
Instructions on how to enable DX11 are here:
https://answers.ea.com/t5/PC/Enabling-DirectX-11-For-Sims-4-on-EA-app-and-Steam/m-p/13711976
EA_Cade
Community Manager
Community ManagerHello!
We're currently investigating an observed hard freeze that can occur if running The Sims 4 on the Snapdragon X Elite 64bit ARM CPU while running on DirectX 9.
While we investigate, I would encourage you to follow the steps here on enabling DirectX 11 and let us know if that resolves the issue for you.
Thanks!
Community Highlights
- EA_Cade11 months ago
