Forum Discussion

Anonymous's avatar
Anonymous
9 years ago

SIMS4 APPCRASH

Hey,  My sims4 won't start up out of origin. it says it stopped working before it started. with the following details: Problem signature: Problem Event Name: APPCRASH Application Name: ...
pc
Anonymous's avatar
Anonymous
9 years ago

hey, 

THANKS it did work... 

just now i have this error popping up: (how unlucky huh ☹️ )

Problem Event Name: AppHangB1
Application Name: TS4_x64.exe
Application Version: 1.24.102.1020
Application Timestamp: 57eef46a
Hang Signature: 2954
Hang Type: 6144
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Hang Signature 1: 295446adb1e43faf66546255509c84c7
Additional Hang Signature 2: 4e87
Additional Hang Signature 3: 4e875f7ced6149a1fbf3ed865b6fc3bd
Additional Hang Signature 4: 2954
Additional Hang Signature 5: 295446adb1e43faf66546255509c84c7
Additional Hang Signature 6: 4e87
Additional Hang Signature 7: 4e875f7ced6149a1fbf3ed865b6fc3bd

emmaPatty's avatar
emmaPatty
9 years ago

I'm having the same problem:

Just started after today's update.

More details:

Faulting application name: TS4_x64.exe, version: 1.24.102.1020, time stamp: 0x57eef46a
Faulting module name: ntdll.dll, version: 10.0.14393.351, time stamp: 0x5801a332
Exception code: 0xc0000005
Fault offset: 0x0000000000030886
Faulting process id: 0x1b40
Faulting application start time: 0x01d2379d2ad05ba1
Faulting application path: C:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\TS4_x64.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 0fcd7f8f-fc7b-4eec-bdd7-efe01800cf0f
Faulting package full name:
Faulting package-relative application ID:

  • emmaPatty's avatar
    emmaPatty
    9 years ago

    Update:

    I tried the instructions for resetting the game data here:

    http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

    And it did not help. Similar crash when starting TS4_x64.exe. :-(

    Faulting application name: TS4_x64.exe, version: 1.24.102.1020, time stamp: 0x57eef46a
    Faulting module name: d3d9.dll, version: 10.0.14393.351, time stamp: 0x5801a420
    Exception code: 0xc0000005
    Fault offset: 0x0000000000024067
    Faulting process id: 0x14a0
    Faulting application start time: 0x01d237a097b2b18f
    Faulting application path: C:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\TS4_x64.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\d3d9.dll
    Report Id: 0ca811c1-ce75-47bf-9e21-c0e5aee90597
    Faulting package full name:
    Faulting package-relative application ID:

    • roberta591's avatar
      roberta591
      Hero (Retired)
      9 years ago

      @emmaPatty Open Origin - login - right click game icon - click repair

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,617 PostsLatest Activity: 55 seconds ago