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AlisaSweets's avatar
AlisaSweets
6 years ago
Solved

Sims4 doesn't even exist on Origin

Hy

I have serious issues trying to use Sims4 on Origin. I have E Play subscription, and till today everything was working OK, but today the same won't even give me options to play it, DL it or even go in settings...it's as if the game doesn't exist. When I tried to start it by clicking on desktop icon it told me that game isn't installed and I should dl it or try to relaunch it..this is ABSURD because the game was on my pc. :/

I tried reinstalling Origin and all games I had from it, but it still didn't change the option in my library as if the game doesn't even exist on Origin app...in other words, it's completely BROKEN ☹️ I even tried removing it from library and adding it again so the dl starts by itself, it didn't work.

Please help me because I honestly don't know how to fix it. As I said I've tried reinstalling everything and also even deleting registry..nothing worked  ☹️

pc
  • AlisaSweets's avatar
    AlisaSweets
    6 years ago
    @puzzlezaddict Hy guys. It was so late here after this was finally solved that I went to sleep.
    Anyway, yes I saw the chat option later on and contacted them. On first round it didn't help because they thought at first that it was issue with syncing so I did all those steps for clearing cache which didn't solved anything.
    But second time this guy Evan helped out and found the issue. He said that issue was that some different version, my guess steam version because I first tried that subscription, was overlapping with current and with that blocked my account from downloading or even using the game. When I first tried sims I actually first used steam subscription but steam+origin apps were making my pc very laggy and games even crashed on me so I decided to just use Origin and its subscription this time. It seems that something(that's only my guess tho) was left on my account which caused these issues. What I wish is that I could remove those games from steam off the list but there's no such option.
    Anyway, long story short, he fixed it and it's working fine now 🙂
    Also thank you all here for helping me.

14 Replies

  • Sashas0nic's avatar
    Sashas0nic
    Seasoned Ace
    6 years ago

    Hi @AlisaSweets You say, 'until today'?

    1. Did you make any big changes to your pc since? Have you not played it in a long time (launched Origin etc)? 
    2. Have you tried using some maintenance apps to tidy up the memory etc, for your pc?
    3. Any Origin Account changes, or do you share your pc with others?

    Sasha.

  • AlisaSweets's avatar
    AlisaSweets
    6 years ago

    No, I haven't done anything! Yesterday everything was working OK on Sims and today it's acting as if it's not in apps library  ☹️

    Here...I made pic of my pc screen. As you can see it won't even give option to play and in settings I get this :/

    This make no sense and I have this feeling that something is off with Origin server.

    Please look this up and please fix whatever bug it is

  • Sashas0nic's avatar
    Sashas0nic
    Seasoned Ace
    6 years ago

    It seems strange indeed, @AlisaSweets If you say nothing different has happened, and it seems you are a relatively new player, at 10 hours..

    I would contact online support as you've tried to reinstall and do different steps.

    • Apart from the small 'cog' you see under details, you 'may be able to click repair game', since it states hours played, there must be a connection.
    • or Contact Online Support:
    Spoiler
    contact EA support for the live chat:

    - Go here: https://help.ea.com/en/contact-us/#

    - Log in (top right corner) with Origin credentials

    - Click on Sims 4, then follow by choosing PC, technical problem, the game doesn't launch, then select contact option

    - On the next page click on + by the chat option, fill what's necessary so EA support will contact you through chat

    or see more details here: https://answers.ea.com/t5/EA-General-Questions/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/m-p/2161281

    Hope this helps,

    Sasha.

  • AlisaSweets's avatar
    AlisaSweets
    6 years ago
    @Sashas0nic i have clicked details several times but got no result, there's nothing showing up :/
    Could you please tell me how to get online help? I've clicked on help in Origin app help but when I click contact us it's asking me to put USA or Canada phone...I'm from europe :/
  • Sashas0nic's avatar
    Sashas0nic
    Seasoned Ace
    6 years ago

    Shall do, I hope it goes well.. 🤞 do let me know 👍

    Sasha


    nb: If this solves your question, please mark the reply as having been the solution, so as to help others with a similar problem in the future. 🙂



    I have no connection to EA, am an Avid Mods/CC user, but don't make them

  • AlisaSweets's avatar
    AlisaSweets
    6 years ago

    Sadly no..I can't contact them. That country option isn't language but their contact preferences. I've tried and every time they're showing phone for UK and Ireland..in other words, there's absolutely no way someone can help me :'( this is one of worst support I've ever seen for a game site/app 😞

    I've looked up their other answers on page and got nothing that is similar to my problem.

    I just bought this game and few packages, spent tons of money but it seems it was complete waste of time and money ☹️

    Sadly one thing is certain...I'm not gonna buy anything from this app again, including subscription. 

    I'm sad to say this but unless they fix these issues, there's just no use to invest in this.

    Thank you tho for trying to help me.

  • Sashas0nic's avatar
    Sashas0nic
    Seasoned Ace
    6 years ago

    Oh, that's no good! Thanks for letting me know.

    However, I do hope another helper happens by, with more ideas, as its now "sleep time" for me, even though its early a.m.. has been a very busy week.

    Will check back tomorrow and see.. 

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