Hi @puzzlezaddict I have updated the drivers as per the link you sent, but sadly this still has not resolved the situation.
I've run another DxDiag (attached) - I don't know how to tell if the driver is out of date, hopefully this one shows un updated driver?
Otherwise looks like I may well have to look at what McAfee is doing... I don't get how installing and running a game from new can be so difficult!! Many thanks for all your help so far!
@ITurner_Anzac Here is a troubleshooting guide i made hope it helps you 🙂 https://answers.ea.com/t5/Technical-Issues-PC/Sims-4-Troubleshooting/td-p/9630391
