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harmone77's avatar
harmone77
3 years ago
Solved

Sims4 says DLCs not owned after Origin->EA migration. How do I get my DLCs back?

I tried to login to my Origin client a week or so ago to play my Sims4 game, but the client said I had a wrong or expired password. I tried to reset the password, and then it worked to login but my u...
pc
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    Hi @harmone77,

    There isn't a migration tool for swapping from Origin to the EA App, you'd just need to login to the EA App using the same login details that you use for Origin, and all your games and DLC will be available in the EA App in your game library to download and play. It sounds like when you logged into the EA App, you created a brand new EA account instead of logging in with your already existing account where all your games were located. 

    Manually changing your user ID to your old ID wouldn't restore your game library- you need to log back into the original account that you purchased your content on to access your games again. 

    I'd recommend checking any emails you have for the email receipt of these purchases so you know which account to login to the EA App to. If you need further help locating the correct login details, that's something live support can help with- you can reach out to live support by submitting a help request here, or you can get in touch with that team via Twitter or Facebook as well. 

puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

@harmone77  It sounds very much like you've signed into the wrong account.  The name from your old account is taken, which is why you can't use it again in the new account, and the old account also owns your packs.  Since the Sims 4 base game is now free, you were able to add it to the new account, but you wouldn't have needed to do so in the old account.

  • harmone77's avatar
    harmone77
    3 years ago

    Ok so how can EA fix this for me?

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      3 years ago

      @harmone77  If you're in the wrong account, YOU need to find the correct one and sign into it.

      • harmone77's avatar
        harmone77
        3 years ago

        As I said in my first post: The Origin -> EA user account migration tool did not allow me to choose the same username ("harmone88") in the EA app as I already had in the Origin app. So this problem must obviously be solved by EA and is impossible to be solved by me. You are not helping by blaming me the user instead of blaming EA and their faulty account migration tool.

        So, how do I get an EA employee to read and reply to this post and fix my problem?

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