SOLVED. All I had to do was go into the game itself, go to "GAME OPTIONS", then select "OTHER" and then check "ENABLE CUSTOM CONTENT AND MODS".
This means that it is the wrong folder. Here is an easy way to find out which folder your game is using: https://sims4.crinrict.com/eng/2018/07/how-to-find-your-user-folder/
I have the same problem. All of my cc is in the right folder and I have tried reinstalling the game, checking the box in the game that says something like enable cc, I have repaired the game, I have updated my game. Nothing seems to work. For the last three days I have tried everything and read all of the suggestions on every site i could find and still nothing. All of my cc is updated by the creator and it has .package written in the end. This all started after I updated my game. I also play on a macbook so if someone could help me it would be appreciated.
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