Forum Discussion

gooochyeee's avatar
gooochyeee
Seasoned Ace
2 years ago
Solved

[STEAM] EA app gets stuck on "preparing game" when attempting to load game

I have tried everything form offline mode, deleting user folder (where my saves and stuff are) reinstalling the game, clearing EA and steams cache, doing a "safe boot". using a "local admin windows a...
pc
  • gooochyeee's avatar
    gooochyeee
    2 years ago
    @puzzlezaddict Hey! just to give you an update I managed to fix the issue by factory resetting the PC, turns out the EA app and the sims 4 has a fit if you mess with the date/time settings and requires you to factory reset to fix, thanks for all your help! and all you do for this game.
puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

@gooochyeee  Do you have family sharing enabled in Steam?  EA games aren't compatible with this feature.

gooochyeee's avatar
gooochyeee
Seasoned Ace
2 years ago

@puzzlezaddictIt was already off, it is still not working, thanks for the idea though. Problem is the EA app seems to be spam launching the sims 4 (launching and then immediately launching again causing it not to load

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @gooochyeee  Try uninstalling the EA App with Revo Uninstaller (the free version is fine), and restart your computer before reinstalling it.  Run both Steam and the EA App as an admin: right-click each desktop shortcut and select "Run as administrator"; and make sure the EA App is fully loaded before trying to launch the game.  If your game library isn't loading, that's a separate known issue right now that may also prevent games from loading properly.

    Please also confirm that your Steam and EA accounts are still properly linked.  Open any EA site, for example ea.com, in a private browser window, and try to login with your Steam credentials.  If you land in the correct EA account, everything is working on that side.  If anything else happens, let me know what you see.

    • gooochyeee's avatar
      gooochyeee
      Seasoned Ace
      2 years ago

      @puzzlezaddictEA accounts are properly linked, my library is working it just seems the EA app is spamming launch and overwhelming its self and steam, the steps you mentioned didnt solve it,.

    • gooochyeee's avatar
      gooochyeee
      Seasoned Ace
      2 years ago
      @puzzlezaddict Hey! just to give you an update I managed to fix the issue by factory resetting the PC, turns out the EA app and the sims 4 has a fit if you mess with the date/time settings and requires you to factory reset to fix, thanks for all your help! and all you do for this game.
    • JewelWing's avatar
      JewelWing
      New Novice
      2 years ago

      @puzzlezaddict I have the exact same problem as @gooochyeee, but I haven't changed any date or time settings like, I only changed the language of the EA app from English to German. Do you think this could have something to do with it? And is there another way to fix it other than factory resetting the PC?

      • gooochyeee's avatar
        gooochyeee
        Seasoned Ace
        2 years ago
        @JewelWing I havent been able to fix it any other way. Remember: Back up ALL your files

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,413 PostsLatest Activity: 3 minutes ago