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Anonymous's avatar
Anonymous
10 years ago
SolvedApproved

stolen game code

If someone has effectively stolen the game code and used it meaning my copy is useless, is there anyway EA games can trace who used it if I provide them with the code? And why can't I email EA games about this !?!

  • Anonymous's avatar
    Anonymous
    10 years ago
    Approved

    @stevetucker1975 Please contact an Advisor following the steps below as they can check your code and see what exactly is going on:

    1. Click on the following link: http://help.ea.com/ (once there make sure that your country is correctly select in top left hand corner of Help.EA.com)
    2. Make sure you are logged in (top right corner) and select 'Help with Game'
    3. Find the affected game (if it's an account issue select Origin)
    4. Select 'Contact Us' at the bottom right on the new page
    5. Select your platform and then 'Next'
    6. Select topic from the drop down menus, type in a short description of your issue and select 'Next'.
    7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.

1 Reply

  • Anonymous's avatar
    Anonymous
    10 years ago
    Approved

    @stevetucker1975 Please contact an Advisor following the steps below as they can check your code and see what exactly is going on:

    1. Click on the following link: http://help.ea.com/ (once there make sure that your country is correctly select in top left hand corner of Help.EA.com)
    2. Make sure you are logged in (top right corner) and select 'Help with Game'
    3. Find the affected game (if it's an account issue select Origin)
    4. Select 'Contact Us' at the bottom right on the new page
    5. Select your platform and then 'Next'
    6. Select topic from the drop down menus, type in a short description of your issue and select 'Next'.
    7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.