Stuck on preparing download

@kelsieo2020  Are you trying to install the game or update it?  If you want to install, please see this thread:

https://answers.ea.com/t5/Technical-Issues-PC/can-t-install-sims-4/m-p/12388267#M245475

If you want to update, try repairing instead.  Clear the EA App's cache:

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

Restart your computer, open the EA App game library, hover over the Sims 4 icon, click the three dots, and select Repair.  Then see whether the game is updated, and if not, try to update again.

were is the repair butten its not there

nvm your bage as a hero you deserve it thank you