The Return of Jump Bug? Maybe... HELP!

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

You won't loose anything. Just make sure to not delete any files  and make a backup.

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

• Options.ini (or just re-set all your settings manually)
• Tray Folder
• Screenshots/Videos/Custom music
• Rest of the save games (leave out slot_00000001.save which is the autosave)
• Custom content like clothing, hair, skins, make up ....
• Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

Hi,

This is something we've already tried, multiple times, but we will go do it again, since we've dealt with some mod conflicts, etc.... We even reinstalled the game completely and the computer. 

We've even taken only the save files and implemented them into our other sims game with the problem continuing (with and without mods) as well as putting the save files from the non-problematic game into the other other computer without the issues developing. 

I hope this makes sense...

Anja

I don't really have any other suggestions unfortunately.