My screen captures are not saved in the screen capture folder and I just saw that there is an error in the file lastUIException ... I need someone to help me, neither the photos nor the videos are saved.
They are not the mods, remove them, install and undo the game, repair, delete the full folder of the sims 4 and save but it is not solved
Just to make sure I understand:
If you remove the 'The Sims 4'-folder (no need to delete just move it to somewhere else like your desktop) and start a new save the issue is still there?
When you move away the folder to somewhere else, does it create a new The Sims 4-folder like normal, in the same place?
Could you take a photo of your screenshot settings in-game? Game Options > Screen Capture (in English)
It's fine if they're in Spanish, I can compare to my own game as my Spanish is bad... 😉
Do you know when this problem began?
In addition, if you want help in Spanish there are some great helpers over at the Spanish forum too
https://answers.ea.com/t5/Problemas-Tecnicos/bd-p/Los-Sims-4-ES 🙂
Community Manager
