The sims 4 crash, DX9 fault

Hi,

I contacted EA help team twice, both times it looked like its getting better, but once I clicked with the mouse anywhere on the screen

the game crashed.

At first, it didn't load at all, then after clearing Cache, repairing files (even uninstalling) and restarting the computer - the game loaded but crashed in the intro.

After the last call to support I installed DX and restarted the game, It actually managed to get to the main screen, but when I clicked on anything it crashed.

This is the error I'm getting when exporting the info from "msinfo32":

14/10/2019 15:39 Application Error Faulting application name: TS4_x64.exe, version: 1.56.52.1020, time stamp: 0x5d8ad52b
Faulting module name: d3d9.dll, version: 10.0.18362.387, time stamp: 0xc808fce5
Exception code: 0xc0000005
Fault offset: 0x0000000000005866
Faulting process ID: 0x28f8
Faulting application start time: 0x01d582a569446fcb
Faulting application path: F:\Games\The Sims 4\Game\Bin\TS4_x64.exe
Faulting module path: C:\WINDOWS\SYSTEM32\d3d9.dll
Report ID: af912d4c-3064-4cf8-a466-7e743f5f616e
Faulting package full name: 
Faulting package-relative application ID:

Please assist ☹️