Forum Discussion
@dumraen You don't need to delete any lots; just don't use them.
it still crashes whenever i try to exit cas even when i don't change anything
Source
The Sims™ 4
Summary
Stopped working
Date
29/06/2024 01:55
Status
Report sent
Description
Faulting Application Path: D:\The Sims 4\Game\Bin\TS4_x64.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.107.151.1020
Application Timestamp: 665a58cd
Fault Module Name: StackHash_f07d
Fault Module Version: 10.0.22621.3733
Fault Module Timestamp: 67ca8829
Exception Code: c0000374
Exception Offset: PCH_C6_FROM_ntdll+0x00000000000A0AF4
OS Version: 10.0.22631.2.0.0.256.48
Locale ID: 2057
Additional Information 1: f07d
Additional Information 2: f07d1a373121043d0c5b6bd138d5f40e
Additional Information 3: aab1
Additional Information 4: aab1035fd123711633c84fd327961b36
Extra information about the problem
Bucket ID: b5761c936d4b4c434b3b93a2873e8ba8 (1962324388912991144)
- puzzlezaddict2 years agoHero+
@dumraen This particular crash is a heap corruption error, suggesting a possible issue with memory or storage. That's not definitive but at least strongly suggests that's the next place to look. So please run tests on both, in either order, and let me know what you find. For the drive:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste "chkdsk /f /r c:" without quotes, and enter
- You'll be asked to allow a restart; say yes
- When the scan is done, use this guide to find the results
You should be able to attach the report to a post as well. Running chkdsk will take some time, so you may want to leave it while you're doing something else.
For the RAM, the gold standard is MemTest86, testing each module separately and in at least two different slots on the motherboard.
https://www.memtest86.com/index.html
https://www.overclockersclub.com/guides/memtest86_memory_guide/
Since this is time-consuming, you can start with chkdsk and see what you get, and you can also use Microsoft's built-in memory diagnostics first:
I wouldn't consider a pass from this tool to be even close to definitive, but if it does flag an error, that's probably accurate.
Finally, I'd like to know what RAM you're using, by product number. If you don't have that handy, you can find it on the modules themselves.
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