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DianeHanna's avatar
5 years ago
Solved

The Sims 4 crashes when opening

I purchased Eco Living and it ran correctly. Since I haven't been playing much I didn't re-add my mods. Yesterday I started the game and installed the latest update through Origin. The game loaded and I played for a minute or two. Exited the game and added a few mods. The game crashed.  I took out the mods, but the game would not restart at all. I deleted the cache files, Game still crashed before loading.  I did the game repair several times.  When I hit play it seems to try to open, but crashes within 5-10 seconds.

I moved all my game files to the desktop and uninstalled Sims 4. I ran CCleaner to see if I could remove any remnants.  Downloaded the game again.  It still will not open. It flashes a white screen.  I have been playing on this PC for years. I don't know what could have happened so suddenly.

  • @DianeHanna  Your dxdiag shows that the Nvidia driver is crashing, over and over, and taking Sims 4 down with it.  The driver is over two years old now, and Dell hasn't posted a new one.  But that's fine, you can just download and install the newest driver Nvidia offers.

    https://www.nvidia.com/Download/driverResults.aspx/162105/en-us

    Run it as an admin: right-click and select "Run as administrator."

    By the way, please make sure your monitor is plugged directly into the graphics card itself, not the motherboard.