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littlemauves's avatar
8 months ago
Solved

The Sims 4 crashing on startup

Two days ago my sims 4 game started to crash on startup. The game would open for three seconds then immediately shut. I tried to remove all my mods, it didn't work. Then I removed the entire Sims 4 folder, it also didn't work. My drivers are all updated, I saw every possible tutorial, and nothing works. I don't know what else to do, it was running just fine days ago. Please help

3 Replies

  • @littlemauves  The crashes in your dxdiag, and thanks for providing one, look like the results of bad mods or custom content.  That's not the only cause, and these errors could have been from before you removed your mods and cc, so this isn't definitive.  Still, at the very least, you don't have any newer errors that are different than these.

    At any rate, please try playing with your computer offline.  You can sign into the EA App and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play.

    If that doesn't help, look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

    Look for an error that happened at exactly the time of your most recent attempt to launch Sims 4, specifically while offline.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

  • littlemauves's avatar
    littlemauves
    8 months ago

    Thanks so much for answering.

    I tried opening the game offline, but it still crashes. Here's the problem details: 

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: TS4_x64.exe
    Application Version: 1.111.102.1030
    Application Timestamp: 67367823
    Fault Module Name: Simulation_x64.dll
    Fault Module Version: 1.200.0.643
    Fault Module Timestamp: 673677d2
    Exception Code: c0000005
    Exception Offset: 0000000000aa8d52
    OS Version: 10.0.26100.2.0.0.768.101
    Locale ID: 1033
    Additional Information 1: b16d
    Additional Information 2: b16dea5e8c2209a1436d314839634c28
    Additional Information 3: 050c
    Additional Information 4: 050ca02d54642747f4860f94c643cec5

    Extra information about the problem
    Bucket ID: dc9f2311299fd5085d4b4431cb5257fc (2110855831008466940)

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